Frequently asked questions

HOW DO I SIGN UP FOR A LIBRARY CARD?

VISIT http://www.fresnolibrary.org/card/index.html. You must have the Fresno County new plastic library card as well as a PIN to be able to sign up for a Kanopy account. You should be able to complete the application online, however it is not clear about whether or not you will be required to physically go to the branch to pick it up. Due to the Covid 19 virus the library hours and staff have been significantly reduced. Their website recommends that if you have any questions to please contact them directly. You can find their contact information here. http://www.fresnolibrary.org/ask/index.html For assistance over the phone call our main line at 600-READ (7323)
Monday through Thursday, 10 a.m. - 6 p.m. and Friday - Saturday 10 a.m. - 5 p.m.
Find your branch: http://www.fresnolibrary.org/branch/all.html Message from Sandy Bisnett, librarian. "If for some reason they have the really old paper card and it is still active, they don’t need to get a new card. They may have been asked to renew their card which is a very easy process. They just call any branch or send me an email with their card number, current address and current phone number. There is a way to get an account online right now. The application is at https://www.sjvls.org/services/self_reg_eng Sandra Bisnett, Librarian
Fresno County Public Library, 2420 Mariposa, Fresno, CA 93721
559-600-6201



WHAT IS KANOPY AND HOW DO I SIGN UP?

Kanopy is the best video streaming service for quality, thoughtful entertainment. Find movies, documentaries, foreign films, classic cinema, independent films and educational videos that inspire, enrich and entertain. We partner with public libraries to bring you an ad-free experience that can be enjoyed on your TV, mobile phones, tablets and online. SIGN UP HERE: https://fresnolibrary.kanopy.com/



HOW IS KANOPY FREE FOR ME?

Just as your library buys books to add to their collection for you to borrow, your library offers a variety of digital resources too - Kanopy is one of their more popular digital resources. Kanopy does not charge you because your library covers all associated costs, allowing you to watch for free with no ads.



WHAT ARE PLAY CREDITS AND HOW MANY DO I RECEIVE THROUGH MY LIBRARY?

Play credits are used to play videos on Kanopy. You will receive 10 play credits per month through the Fresno County Public Library. Each video will use 1 play credit each with the exception of those in Kanopy Kids. Once you press play on a video and a play credit has been used, you will have 3 days to view it as many times as you like without using another play credit. Your play credits will reset back to 10 on the 1st day of each month. PLEASE NOTE that you will need to allocate at least 1-3 credits towards watching the monthly Fresno Jewish Film Series film.



CAN MORE THAN ONE MEMBER IN A HOUSEHOLD SIGN UP?

Yes, a Kanopy account is linked to your personal library card. So, if more than one member in a household have library cards, you can sign up for an account.



ARE YOU A STUDENT OR PROFESSOR?

https://www.kanopy.com/signup Available in participating colleges and universities. Sign up with your academic ID and password



DOWNLOAD APPS FOR YOUR DEVICE

Depending on your preference you can view films on a variety of devices. COMPUTER OR LAPTOP: You can watch it directly on your computer screen but for a better experience, you can connect to a TV monitor with an HDMI cable. Most newer televisions have HDMI connections available. Connect both, turn on the TV and search for the HDMI connection. Click okay and you should see your computer's browser on the monitor. Best to do this by setting up on the Kanopy website and then connect the HDMI cable. You can purchase a cable at Costco or on Amazon. Don't forget to use your Smile Account to benefit the Jewish Federation or TBI. When you are not watching from your computer the following are apps you can download. CHROMECAST: https://help.kanopy.com/hc/en-us/articles/115001650873-Watching-Kanopy-on-Chromecast iPHONE: DOWNLOAD THE KANOPY APP. https://apps.apple.com/app/apple-store/id1205614510 iPAD: https://apps.apple.com/app/apple-store/id1205614510#?platform=ipad APPLE TV: https://apps.apple.com/app/apple-store/id1205614510#?platform=appleTV ANDROID: https://play.google.com/store/apps/details?id=com.kanopy ANDROID TV: https://play.google.com/store/apps/details?id=com.kanopy.tvapp ROKU: https://channelstore.roku.com/details/122409/kanopy FIRE TV: https://www.amazon.com/Kanopy/dp/B07HKPNGVD FIRE TABLET: https://www.amazon.com/Kanopy/dp/B075SJCV38



HOW DO I JOIN A FILM DISCUSSION ON ZOOM?

We've made it easy for you to join our meeting. Simplest way to join if you have a Zoom account: go to our website at https://www.fresnojewishfilm.org/trailers and click on the BLUE link underneath description of the film to join the meeting. You may be asked to download the Zoom Client desktop or mobile app. See below for detailed instructions. If you are already on our email list, we will send you the Zoom meeting links and info. Make sure that you are on our email list. You'll be able to join Zoom meetings from your smartphone, tablet or computer by downloading their app. We would love to know how many are planning on attending the Zoom discussions. You can go to our website to register and you'll receive an automated email giving all that you need to attend our meetings. The web browser client will download automatically when you start or join your first Zoom meeting, and is also available for manual download here. Most people joining a meeting will only need to look for the Zoom Client for Meetings and/or the Zoom Mobile Apps ZOOM If you are already a Zoom user, make sure you have downloaded the latest version. Zoom has recently updated their securities and you won't be able to join a meeting without the latest version or a passcode. You can check whether or not you have the latest version here. https://support.zoom.us/hc/en-us/sections/201214205-Release-Notes The Zoom meetings are managed by Sandra T., a member of the FJFS committee. Zoom - join us via phone only. We will provide you with a phone number, meeting number and passcode, if for some reason you can't join us by video. Please make sure you are on our mailing list by subscribing here: http://eepurl.com/gCWukX



WHICH BROWSERS ARE BEST FOR VIEWING THIS WEBSITE ON TABLETS?

Supported browsers
Google Chrome
Safari Supported operating systems on iPads and tablets:
iPads: iOS 12 and above
Android: 9.0 and above



HOW DO I SIGN UP TO RECEIVE ALL OF FJFS EMAILS?

To get on our list, please click on this link and submit. You'll receive an email to confirm your request to receive our emails. You can review our Terms, Conditions and Privacy policy here.



I AM ON YOUR EMAIL LIST, WHY AM I NOT RECEIVING YOUR EMAILS?

First, check your spam email folder. If it is there, you most likely have not added our email address to your contact list. This is sometimes called "whitelisting" an email address. Do this and it should fix the problem. Other reasons may be explained with the following information. Our email vendor is Mailchimp. They cannot predict whether or not an email will get through the server of your email vendor. Different internet service providers (ISPs) bounce email messages based on their own rating systems and definitions. Mailchimp divides undeliverable emails into two categories. Soft Bounce and Hard Bounce. Both of these are rare in our case. Soft Bounces These are some of the common reasons: Mailbox is full (over quota). Mailbox is not configured correctly. Mailbox is inactive. Recipient email server is down or offline. Email cannot be relayed between email servers. Email cannot be relayed for unknown reasons. Hard Bounces A hard bounce indicates a permanent reason an email cannot be delivered. In most cases, bounced email addresses are cleaned from your audience automatically and immediately. Cleaned addresses will be excluded from all future campaign sends. Here are some common reasons an email may hard bounce. Recipient email address doesn't exist.
Recipient email server has completely blocked delivery.