Frequently asked questions
HOW DO I SIGN UP FOR A LIBRARY CARD?
VISIT http://www.fresnolibrary.org/card/index.html. You must have the Fresno County new plastic library card as well as a PIN to be able to sign up for a Kanopy account. You should be able to complete the application online, however it is not clear about whether or not you will be required to physically go to the branch to pick it up. Due to the Covid 19 virus the library hours and staff have been significantly reduced. Their website recommends that if you have any questions to please contact them directly. You can find their contact information here. http://www.fresnolibrary.org/ask/index.html
Monday through Thursday, 10 a.m. - 6 p.m. and Friday - Saturday 10 a.m. - 5 p.m.
Find your branch: http://www.fresnolibrary.org/branch/all.html
Fresno County Public Library, 2420 Mariposa, Fresno, CA 93721
WHAT IS KANOPY AND HOW DO I SIGN UP?
Kanopy is the best video streaming service for quality, thoughtful entertainment. Find movies, documentaries, foreign films, classic cinema, independent films and educational videos that inspire, enrich and entertain. We partner with public libraries to bring you an ad-free experience that can be enjoyed on your TV, mobile phones, tablets and online.
HOW IS KANOPY FREE FOR ME?
Just as your library buys books to add to their collection for you to borrow, your library offers a variety of digital resources too - Kanopy is one of their more popular digital resources. Kanopy does not charge you because your library covers all associated costs, allowing you to watch for free with no ads.
WHAT ARE PLAY CREDITS AND HOW MANY DO I RECEIVE THROUGH MY LIBRARY?
Play credits are used to play videos on Kanopy. You will receive 10 play credits per month through the Fresno County Public Library. Each video will use 1 play credit each with the exception of those in Kanopy Kids. Once you press play on a video and a play credit has been used, you will have 3 days to view it as many times as you like without using another play credit. Your play credits will reset back to 10 on the 1st day of each month.
CAN MORE THAN ONE MEMBER IN A HOUSEHOLD SIGN UP?
Yes, a Kanopy account is linked to your personal library card. So, if more than one member in a household have library cards, you can sign up for an account.
ARE YOU A STUDENT OR PROFESSOR?
DOWNLOAD APPS FOR YOUR DEVICE
Depending on your preference you can view films on a variety of devices.
HOW DO I JOIN A FILM DISCUSSION ON ZOOM?
We will send you a meeting link and a password in an email. Make sure that you are on our email list. You'll be able to join Zoom meetings from your smartphone, tablet or computer by downloading their app.
WHICH BROWSERS ARE BEST FOR VIEWING THIS WEBSITE ON TABLETS?
iPads: iOS 12 and above
Android: 9.0 and above